FAQs

This page answers specific questions about our service, for general questions about billing and collection click on FREE HELP & ADVICE.

When is the best time to switch over to HytheHopes service?

The sooner that you switch, the sooner you will see the benefits.

The transition does not need to coincide with any date in particular. It is not dependent on the personal tax year or your company financial year.

We are experienced in all the permutations, and from our perspective, we can start the transition on any date that you choose, including the day when the paperwork is signed.

Call us NOW on 01702 382316 to start enjoying these benefits.

I am a newly appointed Consultant, how do you help me?

We can help newly appointed Consultants who wish to embark on private practice as soon as you contact us.

From assistance on selecting private hospitals at which to practice, guiding you through the insurance company registration process, through to getting ready for your first clinic.

We have helped many Consultants through this process before.

We also offer discounts for newly appointed consultants!

Call us NOW on 01702 382316 to smooth the path to your first Private clinic.

Somebody told me that it is better to wait and build up my practice before using a billing company. What are your thoughts?

We believe, and Consultants have said this to us, that if you plan to grow your Private Practice don’t waste your time learning how to Bill & Collect when you could spend those hours growing your Practice and capitalising on your considerable Clinical skills.

As a business, we have been advised to start with the end in mind, and for you that would mean avoiding learning how to do things that you won’t be undertaking throughout your career.

We are now working for a number of Consultants who regretted ever taking on their own Billing & Collection.

Call us now on 01702 382316 to avoid any regret.

What is your invoicing and collection process?

It’s Easy:

We manage the transition from your existing billing arrangement by liaising with your secretary, the insurance companies and hospitals to make this transition quick and efficient.
You provide key patient information for each consultation or coded procedure carried out.
We manage the administration with patients, hospitals and insurance companies.

You receive the income directly into your account.

Call us NOW on 01702 382316 for an easy transition.

I am concerned about security of patient data. How secure is the data that you store?

All the data that we hold can only be accessed only through password protected systems.

All our backups are securely encrypted, whether they are are stored at our premises or offsite.

My secretary says she would like to have a go at the billing, why should I consider anyone else?

There are some excellent secretaries providing a brilliant service, but unless you can verify his or her skills in this area, you are taking a chance with your money. We often hear of Consultants who chose this option, but suffer hassle when it comes to knowing what the true picture is regarding their debts, or getting stubborn debts collected.

If your secretary has come over with you from the NHS, has he or she been trained in Billing and Collection? The skills and attitude required for dealing with money are quite different to supporting your clinical needs.

Call us NOW on 01702 382316 for access to Billing & Collection specialists.

How hard can it be to send out a few invoices?

It is easy to send out invoices, as long as you don’t mind the consequences.

Examples are,

  • the recipient complains that the presentation of procedures is wrong e.g. unbundling, ineligible charges which can ultimately result in being de-registered by an insurance company.
  • The way in which you calculated the charge is wrong e.g wrong calculation method for an insurance company.
  • The recipient ignores the request to pay and you have no effective mechanism in place to pursue that debt.
  • Other challenges are patient shortfalls, patient excesses, patient co-insurance, inability or unwillingness to pay. You see these challenges build very quickly if you do not have do not have a robust process and the time set aside to follow up on non payers.

Call us NOW on 01702 382316 to get paid and avoid de-registration.

I don't worry about non-payers. Is this a reasonable position?

Ultimately, you are in control of your own practice, but you need to be aware of the consequences of your decisions.

You would need to confirm with your Accountant on the latest position, but we understand that your tax is calculated on the Invoices that you send out, not on the amount that you collect.

This means that if you do not chase non-payers, you have already paid the tax, paid the hospital fees, paid your administration costs and you haven’t been paid.

Again our understanding is that the HMRC do not accept write-offs unless you can demonstrate that you tried to collect it.

Call us NOW on 01702 382316 to avoid this “double whammy”.

My secretary seems to be struggling with the billing & collection, but I do not want to change things, as it may upset. What should I do?

We have taken over from, and worked with a large number of secretaries who were relieved when the billing was taken away.

Secretaries have told us that they struggle because they do not enjoy handling the money side of the practice (ask yourself the same question, would you like to be handling the money side, and deal with patient and insurance company queries?), but more commonly is that your practice has grown, and priority is normally given to the clinical side of the practice.

We recommend that you ask your secretary what he or she really thinks about your Billing and Collection. You may be surprised at the answer.

Call us Now on 01702 382316 if your secretary needs support.

Are HytheHopes charges tax deductible?

The current position is that our services are fully tax deductible.

But we can save you more money on postage, phone costs, stationery, office space, equipment costs, staff costs and training and reduce your debts in the process.

Call us NOW on 01702 382316 to make these savings.

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